The Coppid Beech Hotel: are you asking the wrong questions?
I wanted and needed a good nights sleep On Saturday night at around 1:30am my wife and I ended up checking into The Coppid Beech Hotel – a local hotel a few minutes drive from our home. By this time...
View ArticleEasy ways for smaller businesses to improve the customer experience
Over at Focus Courtney Sato asked the following question: “What are easy ways for small businesses to (almost) instantly improve the customer experience?” To answer that question it is worth getting...
View ArticleWhat does it take to get value out of customer feedback / VoC efforts?
Before you embark on VoC program you might want to ponder this question If you are embarking upon or in the midst of a VoC program then you might be wondering what it takes to get value out of this...
View Article
More Pages to Explore .....
